User Experience Writer I @ Rapid7 | Dec 2022 - Aug 2022
- Managed weekly and monthly customer-facing deliverables for Nexpose, InsightVM, and Metasploit to update and edit documentation.
- Concatenated and sent project statuses from multiple Wiki pages every Thursday providing company-wide visibility into ongoing projects.
- Contributed to the timely delivery of quality UX content by utilizing Visual Studio Code and Markdown.
- Updated and created product documentation for on-premise and hybrid cloud cybersecurity tools.
- Provided in-product guidance using Pendo.
- Conducted peer reviews for team members, ensuring content clarity and consistency.
- Collaborated with software engineers and product managers to ensure documentation was technically accurate.
- Conducted user experience research by analyzing customer feedback data from Pendo in a Microsoft Excel spreadsheet.
- Updated the Scan Assistant documentation to provide customers information regarding how to utilize the Scan Assistant on Windows and Linux systems.
- Added information about the Extensible Ingress to the Configure communications with the Insight Platform docs page.
- Collaborated with ux designers to conduct an Audit of multiple section of the Nexpose and InsightVM documentation to reflect UI changes on the Administration page, Users page, and Scan Engine Pools page.
User Experience Writer Intern @ Rapid7 | June 2022 - Dec 2022
- Completed weekly release notes for InsightVM and Nexpose and reviewed biweekly Metasploit release notes pull requests on GitHub.
- Reviewed weekly Metasploit blog drafts in Google Docs.
- Collaborated with senior technical writers in creating and updating software documentation.
- Gained hands-on experience using Markdown and Github.
Inclusion Strategy Intern @ Roku | May 2021 - Aug 2022
- Updated ethnicity data for different companies on an Excel spreadsheet and developed a hypothesis to determine whether a company's size affected their ethnicity stats.
- Analyzed ethnicity data on RStudio utilizing R and visualized graphs on RStudio using ggplotly to produce interactive plots.
- Designed Confluence pages for Employee Resource Groups.
Bachelor of Science in Informatics, Track: Data Science, University of
Massachusetts Amherst, Amherst, MA | Sep 2018 - May 2022
Relevant courses:
- COMPSCI 325 - Intro/Human-Comp Interaction | SOCIO 313 - Survey Design and Analysis | ENGLISH 379 - Intro to Professional Writing | ENGLISH 380 - Professional Writing and Technical Communications I | ENGLISH 381 - Professional Writing and Technical Communications II | ENGLISH 382 - Professional Writing and Technical Communications III | COMPSCI 326 - Web Programming, English 391C - Advance Software for Professional Writers
